Apparently, American Airlines has sent fit to punish me for complaining. I knew complaining makes things worse….but really. And, yet, I’m holding off the second official section of the out-of-control ‘Texan Whose Complaining Disturbed a Small Oklahoma Town’ until next time. I mean, I am going to mention that in route from Austin, Texas to Ft. Walton Beach, Florida….I spent….an extra hour in the departure lounge in Austin (that’s plus 1)…an hour and ten minutes landed, but in line to get a gate, at DFW (that’s plus 1.10)…an extra hour and a half in the departure lounge at DFW (that’s plus 1.30)…three hours in line on the DFW tarmac waiting for departure (that’s plus 3.0), landing in Florida…After spending 6 hours and 40 minutes waiting.
I spent an extra 2 hours and 30 minutes waiting in departure lounges…
I spent an extra 4 hours and 10 minutes, waiting on tarmacs…
And IN THE AIR? 2 hours and 6 minutes. And, that’s not the really sweet statistic. Arrival in Florida? 8:30 pm. Arrival of luggage? 2:18 am.
My details indicate how complaining makes things worse. But, this entry is about the lady in front of me in line at around 9 p.m….the line to describe your missing bag to the agent who doesn’t even bother to fake optimism. I’m fuming, right? Just burning the lining in my stomach. Rehearsing how this is HORRIBLE, UNFAIR, RIDICULOUS…and I CANT STAND IT…
…When the woman just floors me. She steps up to the agent whose mostly hiding behind the counter given the glares coming from Emotionally unmanaged weinnies like me.
She smiles and says to the cowering agent, “What can I give you that would be the most helpful?”
I’ve had training! I do workshops! Where does she get off being so much more mature than I could even pretend to be at that moment?
