Category Archives: Learning to Think

Reduce Stress Instantly, The Flying Lawn Chair Incident

Posted on by
Reply

Stress. The Flying Lawn Chair Incident. How to Save Time Instantly.

Dateline: DFW Airport International Branch Headquarters, chair in the corner, face to the wall.

First, I’d like to apologize to those unfortunate passengers on flights with me this weekend. If you are thinking, “Maybe I was on a plane with her and I didn’t know it,” you were not. If you recall a short blond woman, her agonized face mashed into the window, who seemed determined to cough up her lungs, or heard one side of the 737 you were in crackle and thunder, just maybe you were. I’m very, very sorry.

Want to save yourself a lot of stress and lower your personal “annoying-to-others” score? It’s really not that tough. Technically. Technically, like jumping rope for five minutes a day can change your life—technically.

To save time and stress, all you have to do is pass out a little permission and decide:

Other people get to do what they do. They do not require my agreement. My opinion is not important, nor does it make any sense for me to insist on telling people what I think of what other people do. To comment takes time and it’s annoying, except to those very few godlike beings who agree with everything I think about people who aren’t like us. Okay, enough with the sermon.

The following account is true. A retired weatherman had an idea how he could make use of several weather balloons cluttering up his garage and change the face of aviation as we know it. First he tied four balloons to an aluminum and plastic weave lawn chair. Next he strapped himself in. Then he popped the launch cords on the balloons. Ten . . . nine . . . eight . . . . three . . . two . . . one . . . LIFT OFF!

Yeah, baby. We are flying now. Mostly we are tumbling end-over-end through the first ten thousand feet. “Oh, what a beautiful blue sky–whoa, there’s my house! Oh, what a beautiful blue sky–whoa, there’s Chicago!” The view went from spectacular to, well, nauseating. But the Man Who Launched His Lawn Chair (MWLLC) was having a ball. Airport radars spotted an unidentified blip on their radar screens. News syndicates were alerted. Planes were diverted. Non-believers were converted. (Sorry, like the MWLLC, I couldn’t stop myself.)

The MWLLC’s wife wrung her hands, though when reporters asked her if she was surprised at her husband’s antics, she admitted such projects on slow summer afternoons were nothing new for her husband. She also admitted the MWLLC had stopped telling her his plans since she’d taken to calling the police and asking the procedures for getting a spouse committed.

What’s the point of this tale? As you read, did any part of you think…What kind of crazy person does something like that?

To instantly reduce stress, let go and let other people have fun. Enjoy their enjoying. You’d think we’d all be savvy on this strategy, but such is not the case. At least not for me and, unless you are Dr. L from the radio who makes no wrong moves, like me, you fall into the boring trap of questioning why other people enjoy activities and possessions you do not. And, if you are like me, when you ask this question, your tone informs listeners that, unlike myself, people are crazy and not as wise as I am if they:

Get up at 2 a.m. on Black Friday. Deep fry their turkey. Don’t deep fry their turkey. Salt their food before tasting it. Buy expensive cars. Spank their kids. Don’t spank their kids. Put up an artificial tree. Spend a day finding a real tree. Watch that stupid television show. Enjoy mincemeat pie. Watch NASCAR, golf, basketball, baseball, fake-real television families, or prison shows. Try to buy love by giving expensive Christmas presents. Are too cheap to give expensive Christmas presents. Are foolish enough to take out a second mortgage to send their child to private college. Are selfish enough to refuse to take out a second mortgage to send their child to private college.

You’ve got the picture. I know. Ouch. Ouch. Guilty. Guilty. One of the elements of psychology that continuously amazes me is how hard and complicated something as simple as enjoying the moment really is.

About the promised Triple Stuffed Turkey Recipe? Next year when I can breathe like a normal person again. Coming: Unique Gifts Only You Can Give.

Stress, Addiction, Humility, and the “Stolen Identity Incident”

Posted on by
2

Stress, Addiction, and the “Stolen Identity Incident”

Dateline: San Antonio River Walk International Branch Office. One block over, on March 6, 1836, all the well-armed and well-dressed Mexicans in the world, stormed the Alamo killing everyone inside.  Newspapers in the weeks following ran stories encouraging settlers to “Come on down!” As one of those news articles in the Texas State Library says, “Texas is still a great opportunity for you and your family. The report claiming that the men in the Alamo were killed is a false rumor, propaganda sent out by politicians.”  Sigh. Things haven’t changed much.

In thinking about stress management and addiction, I realized it was time for the periodic pledge, the pledge that can eliminate loads of stress right off the top.

The pledge: I can be as big an idiot as anyone else. Even as big an idiot as the people I’m calling idiots. Whew. What a relief not to have to go through the world upset when people don’t do things the way I do, or more honestly, the way I think they should do them.

My special person and I were married in Mexico City and before you pull up lofty visions of the “destination” weddings where the couple or parents rent a hotel for a weekend and fly in two hundred of their closest friends to Paris or Tahiti, the event included the Registro Civil, the two of us, and the taxi driver as a witness.  He was a graduate student and I was a college junior though not the typical age of that group due to several spectacular detours.

In other words. We had no money. Before our big adventure,we embraced our American citizenship and took out a Mastercard. The trip was great, Acapulco, villages, historicalcities. A good time was had by all. The trouble started when we received our Mastercard bill which was a huge amount way beyond our own frugal spending.Clearly, the credit card number had been stolen and whoever took it charged everythingin sight knowing once they were caught the party was over.

Incensed, we marched down to the bank issuing the card and met with the head of the fraud department who was very sympathetic and assured us the bank would help find the culprit. All we had to do was sit down at the computer screen and review the charges marking the ones we did not make. Much relieved we set to work. Thirty minutes later we waited until the fraud director was away from her desk, then we ducked our heads and sneaked quietly to the elevator and out of there.

Repeat after me: “I can be as big an idiot…”

For those who honestly believe they are not subject to all the craziness of being human, there’s always Dr.Laura who knows all.

For me, it’s a comfort to recognize we’re all nuts.

Stress, So You Think Crashing One Wedding Was Rude?

Posted on by
Reply

Stress, Runaway Pooch Crashes Five Star Wedding !

Dateline: Cabo San Lucas, Mexico. Although the Sea of Cortez bears his name, it was not Hernan Cortez, but his navigator, who is credited with discovering Cabo San Lucas in 1537. Cabo San Lucas and Cabo San Jose soon became a busy stopovers for pirates.

What’s the Difference Between…Breaking Out of “Group Think Stress” and Just Being Annoying?  The trick is considering other people without over-considering them. 

Is the guy who insists on mowing the lawn in his birthday suit a free thinker or an unpleasant surprise?  Is the guy who refuses to shut down his cell phone and therefore prevents the flight from taking off…merely side-stepping ‘group think’?

And that woman in the bathing suit and the towel on her head that crashed the black-tie wedding reception? 

Dateline:  Dallas, Texas. Lincoln Center Hilton.

Finishing a swim, I’d taken Shrinker, our ancient, crippled shih tzu down for a stumble in the grass around the big fancy pool at the big fancy hotel hoping for a productive result.  I didn’t need a leash as Shrinker was as slow as certain relatives are reaching for their wallets.  Since her stroke, she’ambled sort of sideways making about a yard a minute. The pool grass part hadn’t been totally successful, but as we had group dinner plans, I was in a bit of a rush to get dressed. I carried the old sweetie to the bank of elevators in the center of the lobby and set her down to punch the button.  The left side of the main hall opened into a ballroom from which orchestra music and wonderful food smells wafted. At the far side of the ballroom the bride and groom were behind a magnificent candle laden table making a toast.

Which is when it happened.  When the formerly snail-paced Shrinker Dog caught the smell of sizzling steak. She shot from my between my ankles and into the ballroom going all-out, knowing when I caught up with her, all hope of garnering steak was gone.

What did I do?  What could I do?  I centered my flip-flops, re-wrapped the too-large towel around my dripping head, and flung my bathing-suited self into the party. Stroke or no stroke, sweet babe was all woman when it came to food. She rocketed in her side-ways gait across the dance floor scattering guests. Then she dove under the covered white table leaving me stupidity flopping around trying to find her. Sophisticated people glared, candles were grabbed, I heard lenses come off video cameras.  I pretended I was having an instant onset of a serious mental disorder characterized by babbling.  I kept my head down as I flushed out the Shrinker dog who bounded away and tacked her way back across the dance floor…leaving little presents, quickly picked up by men in tuxedos. Thus, a couple of good things came out of the event.  My trip down to the grass was successful after all and, having kept my head down, I’d managed to stay anonymous.

Waiting for the elevator when we returned with friends around midnight, a well-dressed man and woman sidled up. At first the man looked confused.  Then not so much.  “I know you!” he said, pointing a knowing and sophisticated finger.  “You’re the woman with the dog!”

The trick is considering other people without over-considering them.  The husband alerting his new bride not to use her fingers on her cake…could have been concerned about bothering the other guests could possibly, maybe, sort of been showing a bit of over-concern for the guests. Of course, marriage means “I love-you-your-perfect-except-for-these-few-hundred-little-things-you-must-change-if-I-am-to-be-kept-comfortable.”  And, I must not be uncomfortable, ever. That’s the deal.

Say, what? What goes both ways?

 

 

 

 

 

 

 

 

 

 

 

Stress. The Frog Who Flung Himself Off the Mountain

Posted on by
Reply

Dateline: Lost in phone tree hell. Everyone’s been here. I see your tracks, the bloody scratches on the walls made when you tried to escape to the world of real people.

The Goal: The less you take personally in your life, the better life you will have. Thus, our goal on this site is to learn ways to live more easily and joyfully in this world. One more segment in the true life experience of a psychologist taking Dell Corporation personally.

There’s a highland jungle frog about the size of a nickel. His only means of protection is to hop, which often is not sufficient to escape his enemies. His nature is to fight and hop with everything he has, then, if these efforts fail, he clinches his little legs to his sides and throws himself off the mountain.

I now understand the wisdom of the highland jungle frog.

Set-up. To endure the following conclusion to a sad tale of society insanity, you will need to catch up reading part one and part two.

As we return to the Day of Dell, I have just been bumped out of regular Customer Service into the realm of the Executive Resolution Specialist. Executive Resolution Specialist Guy thanks me for choosing Dell and asks me to give him my name, date of birth, and the odds on Texas winning the National Football Championship. He apologizes for the day I have wasted on the phone and assures me he will solve the problem. Sigh of relief. Executive Resolution Specialist Guy puts me on hold.

He returns to the call, has the correct order, and asks for my credit card number, the only number Dell has been receptive to all day. The Executive Resolution Specialist pauses. It is that this juncture that I lose it at a psycho level.

In my family psycho enters the picture when money or getting the best deal comes into the discussion. The family crest is an emblem with the words: WE PAY OUR BILLS. In other families children grow up with warm stories of family holidays and traditions passed down from one happy generation to the next. In my family the stories are about how my predecessors made it through the depression by growing their own food in the backyard and going without shoes.

Thus–when the beast bearing the name Executive Resolution Specialist said the kryptonite words: “Ma’am your credit card has been declined,”…well, given the previous seven hours on the phone…I earthquake level lost it. I regret being in one of my favorite restaurants at that point because I would have liked to return.

We grew up in a cash up front atmosphere where paying interest or a late fee would be equal to armed robbery. Okay maybe equal to burning down a shed. Or amputating one of your own toes.

Remember the ole Pseudo Self? That part of who you are that’s negotiable depending on what other people think of you? My Pseudo Self is constructed such that when these words are said, “Your credit card has been declined” what I hear is, “Contrary to the image you give to the rest of the world…you are a DEADBEAT. You WILL go to prison!”

In response to being humiliated (strictly the realm of the pseudo self since you can only humiliate yourself) I launched a roaring rebuttal insisting that the Dell Executive Level Problem Resolver was WRONG WRONG WRONG. I went on to relate my life history as a faithful bill payer and threw around all sorts of high-sounding numbers regarding spending limits to make an impression and clarify my status in the world. I’m not saying I was upset, but one of the waiters came over and slipped a napkin into my view. A napkin that read, “Don’t worry about your check. You don’t owe us anything.”  I assume he meant the free meal as a parting gift.

The corker?  Still in a self-righteous melt-down, I called American Express where I was informed that Dell Executive Level Problem Resolver was RIGHT, RIGHT, RIGHT. Someone had called into American Express automated services and reported my card number as lost or stolen.  Yep. Screwed again in phone tree hell. And, now I sorta needed to call Dell back. I’m thinking put a towel over the phone and fake symptoms of a recent stroke.

 

 

 

 

 

Swinging on the Limbs of Phone Trees. Stress, Part 3

Posted on by
Reply

Dateline:  Left hand on one phone tree limb…Right hand gripping another tree limb…oops.

PART THREE.  Hour Three. You will not be able to properly feel my pain or find some shred of forgiveness for my behavior unless you have read Parts One and Two of my torture history.

Hour Three in Phone Tree Stress

Now I’m bumped up to Level Three Customer Service since my request is
apparently too complicated for the first two levels. Level Three Customer
Service Guy thanks me for choosing Dell and asks me to give him all my
information again.  He assures me he will solve the problem. I let out a sigh of relief.

Level Three Customer Service Guy comes back on the call where I wait with gratitude and anticipatory excitement. LTCSG says, “I see the problem.  Your computer only fits with a six cell battery and what they sent you was a nine cell battery.”

I struggle to breathe. Okay. Just because common sense made no sense to Levels One and Two, maybe it will work with Level Three Guy. I begin, “Sir, I’m afraid you are mistaken. Yo see, the computer in front of me came with a nine cell battery and I have purchased several replacement nine cell batteries from Dell.”

Didn’t even make a dent. He continues, “Ma’am. No. Please listen. You have
the right battery for your computer. We just need to send you six cell batteries of the same type and you will be ready to go.”

“But–”

“Trust me. Your computer can only use a six cell battery edition of the same kind of battery you were sent. I will order two of these for you.”

At this point, I suspect I’m going insane. I give up. “Fine. Here’s my credit card number…though you are sending me an incompatible battery and wasting another week.”

To check out the insanity possibility I now drive to Best Buy to get checked out with a Geek Squad Guy. I run my story, show him my computer and ask if I’m losing it. Geek Squad Guy says: “No ma’am. That is a nine cell battery and your computer uses a nine cell battery.”

Trembling and nauseous. I know what hell lies ahead. I call Dell back. I trudge through levels one, two, and three spouting my name, address, and shoe size over and over.

Level Four Supervisor Guy apologizes profusely and says he’ll fix the problem. Could he please have my name, address, last four digits of my Social Security Number, and place of birth.

Hour Four

Fifty-six games of solitaire and four dropped calls (each requiring that I give them my birth certificate again), Level Four Supervisor Guy is back on the phone. I tell him my sad story. He looks up the order for the two batteries Level Three Guy ordered for me. He agrees that those batteries are not the correct batteries. He tells me not to worry, when I receive the batteries, my money will be refunded after I take the package to a UPS office, since I have nothing to do with my life except to do research and run errands for Dell.

Level Four Supervisor Guy has a special goodie for me since I’ve had so much trouble.  The goodie? “We are going to give you free shipping for these new batteries!” he says grandly.

I go back to the insanity possibility.  Did he just say Dell was generously going to
pay for shipping back to Dell the batteries to replace the wrong batteries for which I had paid Express Shipping?  I couldn’t hold in my glee and laughed. He asked me if I’d be interested in opening a Dell credit card.  Now I am roaring with joy.
“Oh, yes, that’s just want I want to do. I want to arrange my life to deal further with
Dell customer service, that is exactly what I want to do.”

Then, Level Four Supervisor Guy asked if I would stay on the line for a survey to help them out.  What?  I’m working for Dell Human Resources now?

Maybe I would have answered a few questions, but I was thinking margarita and a Jorge’s enchilada platter for lunch.  Oh, but wait.  My other phone is ringing….which was handy since my call with Level Four Guy had dropped before the survey commenced and before he’d ordered the correct batteries for me.

I answer the cell. “First, let me thank you for choosing Dell. We show that earlier today you ordered two six-celled batteries. We’d like to follow up on your call to Customer Service. Would you punch in your name, phone number, and the Day Lincoln was shot…and then choose from the following options…”

Lunch turned out to be a fantasy. You’d think this situation couldn’t get worse, but it does. Going insane seems like a small price for how I spent the afternoon.

 

Stress. The “Ha Ha, We’re Here to Help you…” Incident

Posted on by
Reply

Dateline: Voice Mail Hell.

Dealing with the stolen luggage was nothing compared to the day I spent working for Dell.

I have a dream.

One day, I will take my seat on a plane and the person who plops down next to me will be the pathologically cheerful woman who makes all the sugar-laced phone tree recordings. She’ll say, “Welcome! Thank you sitting next to Time Warner, Dell, Hilton, American Airlines, Southern European Sushi.”

I cannot in a pubic medium give you the exact words I will choose. But my first sentence will begin with “Please choose from the following options…” And none of the options are going to be pretty.

Not since Hitler has any one person caused so much screaming by so many people.

Hour One

When my luggage was stolen in Albuquerque, I had two expensive Dell batteries inside. That very miserable day—anxious to get back to work–I called Dell and ordered replacement batteries. Today I’m calling Dell because they sent me the wrong batteries.

The call began, of course, when Bubble Voice Lady Sugar Voice greets me with: “Thank you for calling Dell!”  We all know what the woman THE VOICE is as really saying, which is:  “Hi, sucker. So glad you are willing to do this company’s work for us. Because by you spending your time trying to match the words I’m saying, we don’t have to pay real people to work for us. You can just imagine how this is helping our profits, since we don’t have to pay social security or benefits to machines!”

I punch one for English.

“Great! You are now with customer SERVICE and I want to help
you….Now TO SERVE YOU BETTER…”

Which really means: “To continue not having to provide you with services… please choose… between the following sixteen options…. And don’t even think you can skip this trial by fire, because if you do, you will be punished by having to start the game over….and over and over until you shoot yourself and we don’t have to take the chance that you will ever bother customer service again. Now aren’t we having fun?”

I punch buttons like a trained donkey and get to this message: “Okay! Great! Now I can get you right over to someone who can help you!”

I breathe a sigh of relief. I’d walked through the fire. I hadn’t thrown anything or cursed. Would this be the one time customer service solves my problem? Had I previously been too hard on invisible mankind?

Now I am on terminal hold…Every two minutes the Bubble Cheery Voice comes back on to gaily remind me how important my call is and ask, “Did you know you can have your order completed faster and more conveniently online at www.DoThisCompany’sWorkForNoPay? If you choose to stay on the line,
your call can take up to an hour or however long it takes to get you to give up.
Now wouldn’t you rather do this all online?”

I’m trying to remember where I keep the pistol….to be continued.

Fall Series on Bowen Family Systems Theory

Posted on by
Reply

Bowen Theory: Chronic Anxiety and Defining a Self

Fall 2011 Seminar

This early notice is to provide information for department heads and agency directors.

As a part of our commitment to study and share Bowen theory, eight sessions on the theory originated by Dr. Murray Bowen will be presented in Austin by Hal DeShong, Ph.D. and Barbara DeShong, Ph.D.  Programs will be two hours each on every other Tuesday beginning September 13 and concluding December 13.  To accommodate the holiday season, December sessions will be held on the first two Tuesdays of that month. The time for the program will be determined by surveying participants for a time the time that is the best fit.

Classes will be held in the DeShong offices off Mt. Bonnell Road in
northwest Austin.  Class size will be limited to provide a comfortable, interactive program.  To sign up or for questions, please email: hdeshong@austin.rr.com or telephone (512) 451-9426, Option 1(for Hal
Deshong).  For a brief introduction to the topic of defining a self, a tab can be found on: barbaradeshong-mysteryshrink.com.

Who can benefit from this program?  Anyone interested in learning something new regarding how to think as opposed to what to think.  Anyone interested in reducing the amount of anxiety in their life.
Anyone interested in being more in charge of their functioning.  It is not necessary to have had any prior introduction to Dr. Bowen’s well-researched and thoughtful theory. This format will provide lectures, interactive questions and answers, and the opportunity to present and receive feedback on one’s multigenerational family history. Supplemental readings will be offered, but not required.  Additional information can be accessed by clicking Bowen Center for its homepage.

The fee is $200 per participant for the full program payable at the first session.  If a different arrangement is preferred, please let us know.

This program can be offered for credit.  The number of hours will meet continuing education in virtually all fields.  If you are a student, an instructor, or an instructor with a student you would like to have attend, materials will be provided to meet all requirements for receiving credit at your institution.  Exams developed for the course can be given if required and written assignments can be made and reviewed to meet class
requirements.

Preliminary Outline:

September 13              Bowen Theory: A New Way to View Human Behavior

September 27              The Family as an Emotional Unit: Emotional Process in Action

October 11                  Differentiation of Self: A Way of Thinking and Functioning

October 25                  Anxiety and Symptoms: Forces for Togetherness and Individuality

November 8                The Multigenerational Family System: The Flow of Chronic Anxiety

November 22              Marriage: Children’s Involvement in the Family Emotional Process

December 6                Emotional Process in Physical Disorders: Inflammation and Stress

December 13              Bowen Theory Wrap-Up: Touching Untouched Bases

 

Dr. Hal DeShong has studied and taught Bowen theory for almost three decades, receiving his training at the Bowen Family Center in Washington, D.C. and the Menninger Center in Kansas City. Relevant national and regional publications include: Power and Differentiation of Self;  Thinking and Differentiation of Self;  The Processes of Self-Focusing and Other-Focusing as Related to Objectivity and Differentiation;  Thinking About Suicide; Broadening the Context: Rethinking Participation in Religious Issues;  Bowen Therapy: An Introduction;  From Relationship Therapy to Bowen Theory Based Clinical Work;  Organizational and Family Reaction to Death;  From Other-Focus to Self-Focus as the Essential Shift; Suicide: A Family Emotional Regression; and, What Does a Bowen Family Systems Clinician Think Like?

Dr. Barbara DeShong has been studying and utilizing Bowen theory in private practice, in teaching and in conducting seminars for over twenty years. She received her training through a three-year program at the Menninger Foundation Bowen Theory Center in Kansas City and attending numerous seminars at the Bowen clinic in Washington D.C.   Her presented papers include: Elements in Clinical Changes Using Bowen Theory; Bowen Theory After One Year of Study;  Consistency Over Specialness: The Therapeutic Relationship; and, Are You an Emotional Prisoner?

Start times will be in the early evening, either 6:30 or 7:00 p.m. as best fits participants schedules.