The Problem with Hotel Loyalty Programs is– The “Wrong People” Get In The management of Executive Lounges in luxury hotels should make us where a badge. By ‘us’ I mean travelers like me who invade prestigious hotels and their ‘executive lounges’ by using Hilton points cards to charge gas, public …
“Hey! You there! Don’t you see my halo? So move over!” “Paying Attention to What You Are Paying Attention To” Series What you pay attention to changes the experiences the world for other people. Maybe not the president or even the mayor, but what you pay attention to matters a …
How Do You Choose a Psychologist? A Lawyer? ‘Real’ Person in an Envy-driven Consumer Culture– Series Do You Know Why . . . Doctors and Lawyers were not allowed to advertise back in the days before marketers ran the world? There was a very good reason. It was thought that …
The Drinker, the Aardvark, and the Hat that Changed the World “Paying Attention to What You’re Paying Attention To” Series Ms. R’s emaciated body shook so violently I wasn’t sure she would make it across the room to the ‘client’ chair, but she did. Ms. R, 56, had clearly crossed …
“Paying Attention to What You’re Paying Attention To” Series Three Things the Other Person Does Better ***To make sense of this post, first read: “How Orange Jell-O Changed My Life” The habit of talking about ‘the other people’ in the family when leaving a family event is a fairly common …
Paying Attention to What You’re Paying Attention To: The Orange Jello Incident My in-laws lived in Tulsa, Oklahoma, which is about a nine-hour drive from Austin. Why do I mention the length of the trip? Because, nine hours is a long time for a husband to listen to his wife …
MysteryShrink Shorts: ‘Brand’ or ‘Person?’ The answer if very important. If you are getting up every day to work on your brand, you must direct your time, energy, in money into going from who you are to ‘who you can become’ in the eyes of others—and we’re talking as many …
